PRIYA K Collection always wants to ensure that you like what you ordered, but if you don’t like the color, design, style or product please let us know immediately within 48 hours of receiving the product. We are always ready to give you an exchange or send you another color, style or an entirely different product. Returns or Exchanges are not free (any items returning to us at customer cost and sending exchange items at customer cost).
- All returns must reach us within 7 days of the original delivery/shipment date. Any returns after 7days will not be accepted.
- Return shipping will be paid by the customer. Item must be in saleable condition, should not have been worn. It should be folded properly in the original packaging & attached with the tag.
- Without the tag attached to the item, we will not accept any return/exchanges.
- Must provide the Packing Slip / Invoice inside the return box.
We do not accept returns after 7 days of receiving the shipment. To Return any item, you must e-mail us at email@example.com. Return request must be sent within 48 hours after receiving the item. Please mention the order # and invoice # on the subject line in email.
Once we receive your return package, in most cases your refund will be processed within 10 business days. All of our payments are securely processed through PayPal. Here what PayPal says about Refund Methods, "If you paid with your debit card or credit card, your payment is refunded to that card. Refunds may take up to 35 days to appear on your card statement. If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal balance.
Please read the following exchange policy carefully:
- If your exchanged product price is more than the product that you have bought before then we will email you an invoice of the outstanding balance. We will ship your exchanged product once you pay the outstanding balance.
- If your exchanged product price is less than the product you have bought before then we will refund you the remaining balance back to your credit or debit card.
Priya K Collections cannot offer returns/exchanges/refund on orders shipped outside Canada.
Customer Support:✉ Email at firstname.lastname@example.org
SHIPPING METHODS AND COSTS
We only use reputed couriers for dispatching our products Canada Post. We provide tracking information for all orders once dispatched
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization delays or holidays.
We aim to dispatch all ready to ship items within 48 hours of payment confirmation. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
All orders will require a signature upon delivery, however, in some cases for deliveries to a residential address the shipment may be left at the door.
We do NOT deliver to P.O Box Addresses.
WHEN DO WE DELIVER
All orders do take about 2-5 days for delivery from the date of dispatch depending on the respective destination. Further information on the order status can be provided by our customer care upon request.
Free Shipping is offered on all orders above $299 CDN
REMOTE AREA FEES
Certain zip codes are subject to a remote area fee of $40 CDN. Canada Post, DHL and FedEx charge us this fee if your address zip code happens to fall out of their delivery zones. If your address happens to fall into a remote area zip code, we will have to bill you for this fee post order placement to ensure delivery of your order. You may also check if your zip code happens to fall into a remote area delivery zone below:
ADDRESS CHANGE REQUEST
Once an order is confirmed, you cannot make any changes. However, address change requests will only be honored if requested within 24 hours of placing your order.
If you make any address change requests post dispatch of your order, we may or may not be able to honor your request depending on the communication from the carrier. However, if we are able to change your address, a $20 fee is applicable for address change requests which is payable to the carrier. Please note that we cannot guarantee any address change requests and cannot be held liable if we are unable to change your address post dispatch of your order.
PACKAGE REFUSED AT DELIVERY
If for any reason you refuse to accept your order at the time of delivery, a 75% re stocking fee will be levied upon your order and will be deducted from the refund amount to you.
Priya K Collections insures each purchase during the time it is in transit until it is delivered to you, at which point liability for your purchased goods is transferred to you. If the courier company fails to deliver your order due to the package being lost in transit, you do not suffer any loss. The in-transit risk all ours and borne by Priya K Collections . However, Priya K Collections is not liable for lost/stolen packages or any other damages to the package post being left at the customer's address by the courier company. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound or we would advise calling the courier company fulfilling your order (i.e. Canada post) alongside your tracking number and request to pick up your package at their nearest authorized pick up point closest to your address. Your tracking number can be viewed in the 'Shipping Confirmation' e-mail we send out to you once your order has been shipped from our end.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Priya K Collections and transfer of responsibility in the same way.
DELIVERED BUT NOT DELIVERED
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
TAXES & DUTIES
To most countries, our items are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties which may be payable, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
How to place an order on PriyaKCollections.com
At Priya K Collections, we are proud to offer the most seamless ordering experience. Here is what you need to do to place an order:
1. Find and select the attire that you want to order.
2. Click on 'Add to cart' to add the selected garment(s) to your shopping cart.
3. On the cart page, double-check the quantity and price of the items ordered.
4. Click on check out to proceed with the billing process.
5. Add your contact, billing and shipping details. Don't forget to add your discount coupons if you have any.
6. Select the preferred payment method- Credit card/debit card. Once the payment goes through, that means you have successfully placed the order. Review your order details on the final screen. You can also check your order details in your email once you receive the confirmation email.
I've placed an order, when will I receive it?
The processing time for the product you have ordered is 48 hrs.( two days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready.
Example: You've placed an order for three products. The processing time for product A is 48 hrs, product B is 7 days and product C is 21 days. Your order will be dispatched within 21 days. Once your order is dispatched, you will receive your order within 4-7 business days.
How will my order be delivered to me?
We understand that you are concerned about your newly purchased. We only partner with the most reputed logistics Canada Post. Once we dispatch your order, you will receive an email with the tracking details so that you can keep a tab on the delivery status of your order.
How can I check the status of my order?
You can easily check the status of your order by logging in to your Priya K Collections account and click on My Account section. From here click on the order tab, you will be able to view your order history and status of each order.
What kind of special offers or discounts do you offer your customers?
Our loyal customers enjoy various offers and discounts on their orders. Sign up to our newsletter to get regular updates on our latest offers.
Do you offer any coupons or special deals for your customers?
Yes, we do offer coupons and special deals for our customers. However, please note that discount codes are only available on our website and are not applicable on custom/bridal orders.
How many coupon/promo codes can I use on a single purchase?
You can use only one coupon/promo code on each order
How can I care for my purchase?
We would recommend dry cleaning on embellished outfits. Outfits of cotton/digital prints should only be washed in cold water.